When it is necessary to send equipment back to MAV for repair or upgrade it is important that you are issued with an RMA so that your equipment can be expedited and returned at the earliest opportunity.

The form below gives us enough information for us to raise the RMA and send you the paperwork you need to return the goods to us. The paperwork is emailed and will include the shipping label for you to attach to the products being returned.

When completing the form below, please try to explain the reason for return and any diagnostics or tests you have performed prior to shipment as this will assist us in speeding up the turnaround from receipt.

If you are willing for us to contact you and perform some remote diagnostics with you prior to shipping, if this is appropriate, please select that option below also. This can often avoid shipping completely in situations of configuration or power issues.

    Company Name*

    Customer Contact Name*

    Customer Tel Number*

    Customer Email Address*

    Customer Return Address*

    Please contact me to help diagnose the problem by:


    Serial No.

    Part No.

    Description of Part

    Reported Fault

    RMA Type*

    People who buy our cameras value their ease of install and quick setup leading to lower costs both onsite and for remote support.

    Easy Setup

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